Empathy Test by HackerEarth: Assess Emotional Intelligence for Hiring Success
Evaluate how well candidates understand and relate to others. Critical for customer-facing, leadership, and collaborative roles.
The Empathy Test is a powerful assessment tool that evaluates a candidate's ability to understand and relate to others' emotions and perspectives, a critical skill for building strong teams and delivering exceptional customer service.
HackerEarth delivers this test through its trusted and scalable assessment platform, enabling fast, accurate, and candidate-friendly evaluations.
Accuracy and Reliability
- Backed by organizational psychology research and validated assessment methodologies.
- Provides objective, data-driven insights into emotional intelligence competencies.
- Identifies top talent with the right interpersonal skills for success.
Efficiency and Time-Saving
- Streamlines the evaluation process with a standardized, online assessment.
- Quickly screens candidates and identifies top performers.
- Reduces time and costs associated with traditional interviews and assessments.
Comprehensive Assessment
- Evaluates multiple facets of emotional intelligence and interpersonal skills.
- Provides detailed reports and personalized feedback for coaching and development.
- Identifies strengths and areas for improvement for better hiring decisions.
Emotional Perception
The ability to accurately identify and interpret emotional cues from facial expressions, tone, and body language—essential for understanding unspoken feedback in team or customer interactions.
Perspective-Taking
Understanding and appreciating others’ viewpoints and backgrounds to foster stronger collaboration and avoid conflict—especially in diverse work environments.
Empathic Concern
Demonstrating genuine care, compassion, and support in emotionally charged or customer-sensitive situations, which enhances relationship-building and trust.
Emotional Self-Control
Managing one's own emotional reactions under pressure or stress to maintain professionalism and avoid reactive decision-making.
Social Skills
Communicating clearly, resolving interpersonal issues effectively, and building rapport skills that are crucial for teamwork, leadership, and client-facing roles.
Customer Service and Client-Facing Roles
The Empathy Test is invaluable for assessing candidates' ability to provide exceptional customer service and build strong client relationships. It evaluates skills such as active listening, perspective-taking, and emotional awareness, which are essential for understanding customer needs and delivering personalized, empathetic support. By identifying top performers in these areas, companies can build customer-centric teams that drive satisfaction and loyalty.
Healthcare and Social Services Professions
In healthcare and social services, empathy and emotional intelligence are critical for building trust, providing compassionate care, and supporting individuals through difficult situations. The Empathy Test assesses candidates' ability to relate to others' experiences, demonstrate concern, and communicate with sensitivity. This helps organizations identify individuals well-suited for patient-facing roles, ensuring a positive experience and better health outcomes.
Leadership and People Management Roles
Effective leaders and managers must possess strong emotional intelligence to build cohesive teams, motivate and develop employees, and navigate complex interpersonal dynamics. The Empathy Test evaluates competencies such as emotional self-control, perspective-taking, and social skills, which are essential for inspiring trust, resolving conflicts, and fostering a positive work environment. By identifying candidates with these abilities, organizations can build strong leadership teams that drive engagement and productivity.
Role-Specific Customization
Tailor the test content and scenarios to specific job roles and industries, ensuring a highly relevant and targeted assessment. For example, a Healthcare Empathy Test can focus on patient interactions, while a Sales Empathy Test can include customer-centric scenarios.
Competency Weighting
Adjust the scoring weights for different competencies based on your organization's priorities and job requirements. This allows you to place greater emphasis on the most critical emotional intelligence skills for each role.
Branding and Styling
Customize the test with your company's branding, including colors, logos, and styling elements, for a consistent and professional candidate experience.
Customer Service Skills Test
Assess candidates' understanding of customer service best practices, communication etiquette, and conflict resolution.
Numerical Reasoning Test
Measure a candidate’s ability to interpret data, solve quantitative problems, and make logic-driven decisions under time pressure.
Java Coding Test
For tech roles, combine emotional intelligence with a hands-on coding challenge to identify collaborative and capable engineers.
English Proficiency Test
Evaluate grammar, comprehension, and business communication skills to ensure candidates can articulate thoughts clearly in professional settings.
Why choose HackerEarth’s assessment platform?
automated evaluations, ensuring efficient and objective hiring.
25,000+ questions across 1000+ skills at your disposal
Project type questions to simulate on- the-job problems
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Industry's best proctoring solution with automated invigilation
An experience that hiring managers like and developers love
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Detailed reports on each candidate’s performance
Data-driven insights to help finetune the hiring funnel
A coding assessment platform that is built for enterprises and loved by everyone
worries, regardless of the size of your organization.
What our clients are saying
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Unified Dashboard
Targeted Influencer Search
End-to-End Campaign Management
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Real-time Analytics
What is the Empathy Test?
The Empathy Test is a comprehensive assessment tool designed to evaluate a candidate's emotional intelligence and interpersonal skills, including their ability to understand and relate to others' emotions, perspectives, and experiences.
What skills does an empathy test measure?
The test assesses key competencies such as emotional perception, perspective-taking, empathic concern, emotional self-control, and social skills, which are essential for effective communication, collaboration, and customer service excellence.
How does HackerEarth score an empathy test?
Candidates receive an overall score and percentile ranking compared to job benchmarks, as well as a breakdown of scores for each emotional intelligence competency. The scoring is based on validated assessment methodologies and organizational psychology research.
Which roles are empathy tests suited for?
The Empathy Test is valuable for a wide range of roles and industries, including:
- Customer service and client-facing positions
- Healthcare and social services professions
- Sales and account management roles
- Leadership and people management positions
- Collaborative team environments across various industries
How do I get started with creating a test?
To get started with the Empathy Test, simply choose the appropriate test type, customize the content to align with your specific role and industry requirements, and invite candidates to take the assessment. You can also integrate the test with your existing Applicant Tracking System (ATS).
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